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    At LaQuell , we want our customers to be 100% satisfied with both our products and our service offering.

    We understand that sometimes with online shopping, the end product may not fit or suit you and as such, we’ll happily offer an exchange of your order within 90 days.

    Exchanges

    If you would like to exchange an item, simply email us to arrange for your exchange item and we’ll put it on hold for you while we wait for your returned order to arrive. Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. If this is the case you will automatically be issued a Store Credit that will allow you to revisit our site to purchase a different item.

    LaQuell is not responsible for the cost of return shipping. We recommend you safeguard your return shipment and send via registered mail as we can’t take responsibility for any returns that go missing in transit.

    If you paid postage on your original order, this is non refundable when exchanging an item.

    A Credit note or exchange will be issued for all returns unless faulty. Refunds are offered only in cases of manufacturing faults

    All orders are carefully inspected prior to being shipped to our customers. As confident as we are with the quality of our products, we understand that from time to time there maybe a manufacturing fault, please contact us at kate@laquell.com as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.

    We will refund any charges incurred by the customer when sending items back to LaQuell Fashion House in the case of faulty merchandise. We recommend you safeguard your return shipment and send via registered mail as we can’t take responsibility for any returns that go missing in transit.

    Return Requirements

    • Faulty items must be returned within 21 days of receipt.
    • Items must be unworn, unwashed, unstained and unperfumed.
    • All original tags must still be attached.
    • Any 'Sale' items cannot be returned.