We deliver all our orders to you via the Australia Post Service for a flat rate of $9.00 or FREE with all orders over $120.
If orders are received before 12 noon EST* on a business day, it will be sent that day (excludes Pre-Order items), or unless otherwise stated in product description. We aim to have the order to you within 2 working days - this can be quicker if you live in QLD or a capital city and longer if you live in a remote area.
*Please note PRE-ORDER items take 7-10 days for delivery.
Damages or losses in transit are rare; however, if your order arrives damaged, please contact us to arrange the return and replacement of the damaged goods.
All of our orders are shipped using Australia Post tracking. If you believe your order is missing, please contact us in the first instance so that we can investigate with Australia post. Either a refund for missing parcels or a replacement shipment will be made.
If your order is placed on backorder for a particular item, we will contact you within 24 hours from the time of your order. If this is not an item that we can re-order, we will provide you with an immediate refund. If we can re-order the product, we will provide you with an updated time frame and give you the choice of waiting or a refund. If however, you knowingly ordered the backordered stock using our back order function, no refunds will be given, however, we will endeavour to give you a delivery timeframe within 24 hours of your order.